Terms of Service.

1. Introduction

These terms of service ("Terms") govern your access to and use of the GetViable website at getviable.co (the "Site") and any related services, consultations, proposals, deliverables or engagements that we provide (collectively, the "Services"). GetViable is a trading name used by the team operating out of Newcastle Upon Tyne, United Kingdom.

By accessing the Site, requesting a proposal, or entering into a Statement of Work with us, you confirm that you have read, understood and agreed to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree with any part of these Terms, you must not use the Site or our Services.

2. Services

GetViable provides strategic and delivery services focused on AI business systems, founder personal brand programmes and AI product building. Our work typically includes strategy, system design, content production, prototype and product development, and ongoing iteration support.

The specific scope, deliverables, fees, timelines, dependencies and assumptions for any engagement are agreed separately in writing through a Statement of Work, proposal or order form (each an "SOW"). In the event of any conflict between an SOW and these Terms, the SOW will prevail for the engagement it covers.

We may use carefully selected subcontractors, freelancers or third-party tools (including AI models and platforms) to deliver the Services. We remain responsible for the work product delivered to you.

3. Client responsibilities

To enable us to deliver the Services on time and to a high standard, you agree to:

• Provide accurate, complete and timely information, materials, feedback and approvals.
• Make available the personnel, decision makers and access required for the engagement.
• Ensure that any content, data or assets you supply do not infringe third-party rights.
• Comply with all applicable laws and regulations relating to your use of the Services.

Delays or omissions on your side may impact timelines and fees, and we reserve the right to adjust our delivery schedule accordingly.

4. Fees and payment

Fees are set out in the applicable SOW and are exclusive of VAT and any other applicable taxes, which will be added where required by law. Unless otherwise stated, invoices are payable within 14 days of the invoice date.

We may charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend the Services if invoices remain unpaid beyond 30 days.

Unless explicitly stated, deposits and fees paid for work already performed are non-refundable.

5. Intellectual property

All content on the Site, including copy, design, logos, illustrations, branding and code, is owned by GetViable or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, republish or redistribute any part of the Site without our prior written permission.

For paid engagements, on full payment of the relevant fees we assign to you all right, title and interest in the final deliverables created specifically for you under the SOW, excluding: (a) any pre-existing materials, tools, frameworks, methodologies or know-how owned by us or our licensors; and (b) any third-party materials, which remain subject to their own licences. We grant you a perpetual, non-exclusive, worldwide licence to use any such excluded materials embedded in the deliverables for their intended business purpose.

We may reference the engagement and use non-confidential outputs in our portfolio, case studies and marketing materials, unless otherwise agreed in writing.

6. Confidentiality

Each party may receive confidential information from the other during an engagement. Each party agrees to keep the other's confidential information secure, to use it only for the purposes of the engagement, and not to disclose it to third parties without consent, except where required by law or to advisors, employees and subcontractors bound by equivalent obligations.

Confidentiality obligations survive the end of the engagement.

7. Use of AI tools

As an AI-first delivery partner, we use AI tools, models and platforms as part of our workflow. Outputs from AI tools are reviewed by humans before delivery, but you acknowledge that AI-generated content may contain inaccuracies and should be independently validated before use in regulated, high-risk or business-critical contexts.

Unless agreed otherwise, we do not submit your confidential or personal data to public AI tools that retain data for training purposes.

8. Warranties and disclaimers

We will perform the Services with reasonable care and skill in line with recognised industry practice. Other than as expressly set out in these Terms or an SOW, the Site and Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free or free from harmful components, or that any specific business or commercial outcome will be achieved through use of the Services.

9. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded.

Subject to the above, to the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, anticipated savings, goodwill, business opportunity or data.
• Our total aggregate liability arising out of or in connection with any engagement is capped at the fees paid by you to us under the relevant SOW in the 12 months preceding the event giving rise to the claim.

10. Termination

Either party may terminate an engagement for material breach if the other party fails to remedy that breach within 14 days of written notice. We may also suspend or terminate access to the Site or Services if we reasonably suspect misuse, non-payment or violation of these Terms.

On termination, you remain liable for fees in respect of Services performed and committed costs incurred up to the effective date of termination.

11. Third-party links

The Site may contain links to third-party websites, tools or resources. We do not control these third parties and are not responsible for their content, policies or practices. Your use of any third-party site or service is at your own risk and subject to that third party's terms.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated Terms.

13. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

14. Contact

If you have any questions about these Terms or any engagement with us, please contact us at hello@getviable.co. Our base of operations is Newcastle Upon Tyne, United Kingdom.